Reiki Rays Institute uses email to
send almost all of our course materials, unless previous arrangements for mailed
materials is requested. Manuals are emailed.
When we mail
certifications, we use
the US Postal Service, using first class depending
on its destination. We package our course certificates in flat envelopes packed
with cardboard so they are less likely to bend to preserve your documents.
Please allow 1-2 weeks for
US mailings, and 2-4 weeks for international delivery.
In the case of inclement
weather, national holidays, or other events that prevent postal pick up, we will
resume our schedule on the next business day. We do our best to inform you of
this breaks with an automated message or personalized email.
We cannot be responsible
for goods seized by customs, so we suggest you contact your country's postal
service to make sure receiving written materials in English is not prohibited.
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is your Refund/ Exchange policy?
Reiki Rays Institute
willingly allows for a refund at any time within 30 days of purchase for
any reason. We process the refunds by crediting the same method of
payment used at time of purchase.
We also have a
generous exchange process. If you find the course you selected does not
suit your needs, we are willing to exchange it with another course at
any time, no questions asked, within one year of the purchase of the
For further information, please contact us at